Questions regarding procurement and pricing
Is the software purchased or leased?
Usage of the Garson One platform products is paid monthly or annually as a service.
The service includes using the software on the selected device number and technical support for using software.
What is included in the monthly service?
Usage of the selected version and chosen additional options
Technical support 365 days a year
User support for operational work in the program
Consulting services
How much does monthly software usage and related services cost?
The price depends on the required Backoffice options and the number of devices and additional features you want to use.
More information about packages and prices can be found on the Pricing.
For a detailed offer, please send us an inquiry via the contact form.
Can the software be adapted to our business model?
Each client is treated individually, and during installation, the system is initially configured according to the user's needs.
How do I start using Garson?
To become our user, you need to contact us so we can properly assess the required options and recommend how Garson can help improve your business.
Do you provide initial setup, installation and training services when acquiring the software?
Installation and initial setup are services that help you start using the software more easily and master all the features much faster
The situation is not the same when someone is opening a venue for the first time, when someone is our existing user, when someone is replacing existing software with Garson, or when someone operates only seasonally, etc.
Our approach is to provide this type of service to all clients.
Do you also offer equipment?
You can also purchase all the necessary equipment for the system from us: ALL IN ONE computers, thermal printers, card readers and employee cards, mobile ordering devices, kiosks, kitchen displays, servers, and recently through our partners we've also enabled the procurement of payment terminals for card acceptance.
You can learn more about the equipment on the page dedicated hardware.
Is it possible to lease both software and hardware as a package from you?
Yes. With our Garson RENT program, it's possible to lease the complete system for a pre-agreed period of time.
I have several restaurants. Do you offer discounts for purchasing systems for multiple locations?
There is a special version of the software adapted for multi-location systems. Contact us to get a personalized offer for your needs.
Questions regarding system installation
How much time is needed before we can start using Garson?
Delivery depends on several factors. The most common delivery time for standard installations is 1-2 working days, while for more complex installations it's by agreement according to the scope of requirements.
Our colleagues will make an accurate assessment of the required delivery time once you agree on which of our services you need.
Will employees be able to quickly learn how to use Garson?
During the installation of the program, training is conducted during which employees receive the necessary instructions for use.
Since most venues today already use some kind of software for their operations, most experienced waiters already have some prior knowledge of using restaurant software. It often happens that during installation, it turns out that most of the staff in new venues are already trained to work with Garson.
Finally, if you have any additional questions, you can always contact our customer support for assistance.
We are currently using another program and would like to switch to Garson. How "painless" is that transition?
We will make your transition to Garson quick and easy by performing complete program setup, transferring necessary data from the old program, performing initial system configuration, and launching the system.
Questions regarding software features
Garson is a comprehensive catering software and contains a large number of options and fine adjustments, here we list only some of them.
Can I control who has access to editing items, prices, and users?
Yes. Garson has a very precise privilege system that allows you to configure access to all parts of the program to prevent errors and misuse. This way, only those with permission can change items, prices, users, and other parts of the system.
I like the way the program looks. Can I personally change and add item images on the register?
Yes, you can change the images in the program however you wish.
Is there a limitation on the number and display method of items on the register?
There are no limits to the number of items displayed on the register.
When initially setting up the register screens, we arrange the items and item groups according to your preferences. If you are unsure how to organize the screen layout, you can leave it to us to create the initial setup based on our experience. Later, once you see what your most common orders look like, you can adjust the layout accordingly.
Can I restrict access to certain parts of the program?
Yes, all users can be approved or forbid access to each option of the program. This way you can choose what options are available to waiters, bartens or managers, but also individual users of the software.
We also advise that each user of the program has its own access parameters or cards, not more employees use the same card or code. In this way, you significantly reduce abuse, and during disagreements, you easily determine what happened.
Can the program operate in multiple languages?
The language language in the software is defined at the user level, so the software can be used in several different languages.
Questions regarding technical support
What services are included in the monthly subscription fee?
Support services include phone and online support (weekdays and weekends), installation of new versions, consultations and assistance with software features for users.
Do you offer packages that include additional services?
Yes, in more advanced packages, there are consulting services and services related to the Bookkeeping Software, the Services Enclosing on the Tax Administration Website, exquisites, equipment, equipment and other services related to the use of the complete system.
What is registration for customer support?
To use support you need to log in to our system to have the necessary data and approval to execute support services.
Sometimes it happens that staff from ignorance or even maliciously requires the services of our support without the approval of the Menjement. In order to avoid such situations in the registration form, persons who are allowed to initiate the request for providing our services is allowed.
What are the support service hours?
Support is available 365 days a year, weekdays from 07-24h, on weekends until 01h.